Privacy Policy

This Privacy Policy explains how Key Harbor handles personal data in connection with its website and related business services. It describes the types of information we collect, the purposes for which we use it, when we may share it, and the choices available to users.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

User Rights

Your Rights

Subject to legal limits, users may request access to their data, correction of inaccurate information, deletion of certain records, restriction of particular processing activities, or an explanation of how a request was handled. Where processing is based on consent, that consent may be withdrawn for future processing.

Available rights depend on the nature of the data and applicable law.

Requests

How to Make a Request

To protect privacy and security, we may ask for information needed to verify a request and to understand the data involved. We will respond within a reasonable period and in accordance with applicable law, and we may decline a request where retention or disclosure is required by law.

Requests are reviewed for identity and scope before we respond.

Data Retention

We retain personal data for the period needed to provide services, manage records, resolve disputes, maintain security, and meet legal, accounting, or compliance obligations. When data is no longer needed, we delete it, anonymize it, or restrict it so it is no longer actively used.

We keep data only for as long as it serves a stated purpose or legal requirement.

Policy Updates

Policy Changes

If we make material changes, we will update the policy on this page and may provide additional notice where appropriate. The revised version takes effect when posted unless a different effective date is stated.

We may revise this policy to reflect operational, legal, or technical changes.

Privacy Contact

Contact Information

Privacy contact

[email protected]

Telephone

+41 78 756 06 63

Mailing address

Neue Winterthurerstrasse 36, 8304 Wallisellen

Privacy inquiries

[email protected]

Data We Collect

We may collect identifiers and contact details, account information, project and communication content, technical data such as device and browser information, usage logs, and billing or transaction records where needed. For a software development business, this may also include information provided in briefs, support requests, testing materials, and other content submitted through the site or related services.

The categories of data collected depend on how users interact with our services.

How We Collect Data

We receive data directly from users when they submit forms, communicate with us, request services, or otherwise interact with the site. We also collect certain data automatically through system logs, cookies, and similar technologies, and may receive information from business partners or service providers acting on our behalf.

Information comes from users, service activity, and limited technical records.

Types of Cookies

Our site may use essential cookies needed for security, navigation, and basic functionality, as well as preference cookies that remember settings and analytics cookies that help us understand site performance and usage patterns. We do not rely on cookies to collect more information than is reasonably needed for these purposes.

We use cookies only to support site operation, measurement, and preference handling.

Cookie Controls

Users can usually block or delete cookies through their browser settings and may be able to adjust device or browser controls for tracking preferences. Some site functions may not work properly if certain cookies are disabled. Where required, we may present additional controls for cookie choices on the site.

Browser settings and related tools can be used to limit non-essential cookies.

How We Use Data

We use personal data to operate the website, respond to inquiries, provide and improve our services, manage client relationships, maintain security, prevent misuse, process transactions, keep records, and meet legal or contractual obligations. We may also use limited technical data to diagnose problems, monitor performance, and support internal administration.

Processing is limited to operational needs and the purposes described here.

Service Providers and Partners

We may share personal data with hosting providers, analytics services, communication tools, payment processors, professional advisers, and other vendors that support our operations. These parties are expected to use the information only for the services they provide to us and to protect it through appropriate safeguards.

Service providers receive only the information needed to perform their assigned tasks.

Legal Disclosures

We may share personal data with courts, regulators, law enforcement, or other authorities when required to comply with legal obligations, enforce our terms, protect rights or safety, or respond to lawful requests. We may also disclose information in connection with a corporate transaction or similar legal process where permitted.

We disclose information to public authorities only when a lawful basis requires it.